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Contact

Talk with the Instica team.

Four ways to reach us. Pick the one that fits. A person answers every message.

ATLANTA, GA · EAST COAST · REPLIES FROM A HUMAN, NOT A BOT

02 / FOUR LANES

Pick where this conversation belongs.

I HAVE A QUESTION FIRST

For brands working out what packaging EPR means for them.

Which states apply to you, who counts as the producer, how measurement works, which plan fits, and any question that starts with "before I sign up." We'll respond within one business day, usually faster.

Ask a question

SOMETHING’S BROKEN

For brands already on Instica.

Measurement records, reports, billing, account changes, edge cases, and any sentence that starts with “this didn’t behave the way I expected.” We’ll respond within four hours during Eastern business hours, within one business day otherwise.

Open a ticket

LET’S WORK TOGETHER

For EPR consultants, auditors, and advisers.

Read-only auditor seats, working with several client brands, integration proposals, and any kind of working-together that's bigger than a single account. We answer within three business days. We say no often, politely.

Write to us about working together

FOR THE FOUNDER

For the conversation that doesn't fit the other three.

Press, hard feedback, things-you'd-only-tell-a-founder, and the email you've started to write three times and deleted. Goes directly to the founder's inbox. Slower than support, but read by a human within 48 hours.

Email the founder directly

03 / WHAT TO EXPECT

We'd rather state the window and meet it than promise instant.

LANE FIRST RESPONSE ESCALATED IF NOT RESOLVED IN
· questions ≤ 1 business day 3 business days
· support ≤ 4 hours ET 1 business day
· advisers ≤ 3 business days 2 weeks
· founder ≤ 48 hours —

If we miss a window, the next month of your subscription is on us. No ticket required — we'll tell you.

04 / FASTER THAN A REPLY

Some answers are already on the site.

Wondering how measurement works? → /how-it-works

Wondering which plan fits? → /pricing

Wondering what your packaging obligation is? → /epr

Checking how we handle data? → /trust

Reading about who we are? → /about

05 / THE FORM

Four fields. Plus your message.

Before entering your information, read how this site uses and retains contact details. Do not send passwords, payment-card numbers, government IDs, health information, or other sensitive information.

By sending, you agree to our terms. We will reply within the stated window.

06 / A NOTE

Most contact pages are graveyards. Messages go in, nothing comes out. We've been on the other side of those forms. Whatever lane you pick, you'll hear from a human inside the window we promised — or you'll hear why not.

— the founder